Xilisoft Video Converter for Mac FAQs
- Q:
I just want a clip/segment of my video files. Is it possible?
- A:
Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the loaded file in the program. And then enter correct values for "Start Time" and "Duration", which can be found on the right panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for duration.
It will be much easier for you to finish a clip encoding in the Wizard. You just need to set start point and end point before you start conversion.
Questions Online- Q:
After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec. No video can be watched. Why?
- A:
The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.
- Q:
When I try to convert my video files to WMV format, or other PPC options, the program simply and quickly shows "Complete" for the conversion. But the output files are only in a few KB, apparently not playable. Why?
- A:
Please check the version of your Windows Media Player. If it is not V10.0, please get it upgraded from www.microsoft.com. It is free.
- Q:
After I convert my video files to PSP, what should I do to get the output files transferred to my PSP properly so that I can watch the movie on it? Do I need to rename them?
- A:
We offer a small tool in the "Tool" menu of the program. It can help you transfer files, both mp4 and THM into PSP easily and properly. The Manager program will help you rename the files automatically so that PSP will recognize them.
- Q:
I have finished the conversion to iPod; what do I need to do so that I can transfer the output files into my iPod?
- A:
Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool. For more details about this job, maybe the support information offered by Apple site would also help. Or you can browse the CD following iPod, from where you can read a manual.
- Q:
I have properly connected my PSP with my PC and my PC has recognized my PSP as removable drive. But when I select it in the PSP Video Manager, the Manager will still show "Your selected drive is not a PSP". Why?
- A:
Please check the folder path on your PSP. If you have connected it successfully and your PC has recognized it as a removable drive, please open it through your PC. You should be able to find a folder called PSP on it. And in the PSP folder, you should have two sub-folders, MUSIC and PHOTO. Please have a check. If you do not have such a path, please create it yourself. Maybe you have deleted them before.
- Q:
I have successfully transferred the output PSP files to my PSP with PSP Video Manager. But it says "Corrupt Data" when I try to watch them on my PSP. Why?
- A:
Did you modify certain settings in the conversion job, such as "Frame Rate", video "Bit Rate" and audio "Sample Rate", etc? If it is so, you must not enter a value of your own in this situation. You should only use those which we have offered in the drop-down list. The values we offered are what PSP can support. If you enter other numbers, PSP will not recognize the output files.
- Q:
Should the PSP audio files, MP3, be also transferred by certain Manager programs?
- A:
No. Please just copy MP3 files into the "MUSIC" folder, one of the sub-folders under "PSP" folder. For example, if the removable drive number for your PSP is "F", please copy them into "F:PSPMUSIC". If you can not find it, please create such a path yourself.
- Q:
I want to convert my video files to MOV. But the program simply shows "Fail" for it. When I try to convert 3g2 files, "Fail" is also displayed as the result of the conversion. Why?
- A:
Do you have QuickTime installed on your PC? It is a must for our software to perform MOV encoding. It can be downloaded from www.apple.com.
- Q:
The output 3GP files are playable well by QuickTime on my PC. But when I load the files into my phone and play them, the video and audio get out of sync. Why?
- A:
Maybe your phone requires different settings with what we offered, which can work for most of phones. Can you get to know what proper settings for frame rate, as well as some others your phone can support? If you have no clear idea with it, please e-mail to our support team at support@xilisoft.com and they will help you out. .
- Q:
The default setting for "Video Size" of 3GP output in your program is 176x144, but I want to get a larger one. So I select another value offered in your program, such as 320x240. But no matter what files I try, I always get "Fail" notice in all the encodings. Why?
- A:
In this condition, you must also modify "Video Codec" setting. The default one is h.263, which can only support 176x144. So please select "mpeg4" as video codec when you need larger video size for 3GP, which will also provide a better output quality. But you must be sure that your phone can support such a configuration if you want to watch the final output files on your phone.
- Q:
I have successfully converted some files to AVI format. But when I watch them on my PC, I always see a DivX logo at the bottom of the playback screen. Is it possible to avoid it?
- A:
The default video codec for AVI output in our program is DivX. So you will see such a logo during the playback. If you do not like it, please select "mjpeg" as video codec on the right panel. But the quality of the file in this codec would not be as good as DivX. Actually, in the latest version of our program, we provide "XviD Movie (*.AVI)" output, which will also assure an excellent AVI output.
- Q:
I want to get better audio quality in the output 3GP files. But the program will show "Fail" no matter what audio settings I modify, such as bit rate, sample rate, etc. Why?
- A:
The default audio codec for 3GP output is "Amr_nb", which can not support higher value for bit rate and sample rate. So you need select "mpeg4aac" as audio codec first in the list so that you can modify other audio settings.
- Q:
After the conversion to certain audio formats is done, I found that the output audio files always skip. It means there are always some short breaks during playback. How to correct it?
- A:
Maybe you have set a smaller value for audio bit rate. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.
- Q:
I have successfully converted a video file to DVD format, but it can not be played on my DVD player after I burned it to a DVD-Rom.
- A:
A standard DVD must contain many other files and folders beside VOB files. Our software just finishes the conversion of VOB files but can not create other necessary items. But another product of us, DVD Creator, will help you get standard DVDs from the video files you have so that you will be able to watch the final burning DVDs both on your PC and TV.
- Q:
I want to convert some VOB files, which I load into the program from the "Video_TS" folder of a standard DVD. But I either get a "Fail" notice or a bad, not complete conversion result. Why?
- A:
Our software, Video Converter, is just a video conversion tool, so it will not do a good job on DVD conversion. If you can remove the encryption of the DVD by other third-party program, such as DVD Decryptor, our software will be able to convert the decrypted VOB files. But if you want to convert DVDs directly, you should try our DVD tools, such as DVD Ripper, which can convert DVDs including the protected ones directly into mpeg, AVI as well as many other video formats.
